AI Policy
Our Principle
At AutomateNow humans lead the thinking and AI supports the execution.
We use artificial intelligence to work faster adapt quicker and respond better to change while keeping accountability with our team.
How We Use AI
We use AI to turn real human knowledge into practical content.
Our primary input always comes from humans.
This usually starts with recorded video or audio created by our team based on real client work conversations and experience.
AI is then used to
• Transcribe audio and video into text
• Structure content into clear readable documents
• Support creation of blog posts guides and best practice content
• Create summaries and social media announcements
• Assist internal and external chat based support
AI helps us shape content.
It does not replace human expertise.
Human Review and Approval
All AI assisted content is reviewed by a member of the AutomateNow team before publication.
We check accuracy relevance and alignment with our experience and values.
Humans remain responsible for
• Accuracy
• Context
• Final approval
• Publication
Use of AI in Sales Content and Quotes
We use AI to support our sales process and customer communication.
This includes
• Analysing recorded sales and customer calls
• Summarising conversations
• Drafting follow up emails and next steps
• Supporting creation of quotes proposals and sales assets inside HubSpot
AI is used to create a clear consistent framework for our sales team to follow.
It helps improve clarity speed and structure.
Every email quote proposal or sales asset is reviewed by the assigned salesperson before being sent to a customer.
Humans remain fully responsible for accuracy commercial terms and final communication.
Use of AI in Chat and Support
We use AI powered chat tools for customers prospects and internal teams.
These tools may respond instantly with guidance.
They are trained on our own knowledge base inside our HubSpot environment.
This knowledge is built from
• Our experience using HubSpot
• Our processes policies and procedures
• Public HubSpot documentation
• Our published content
AI chat is designed to guide not to replace human support.
Where appropriate conversations are handed to a human.
Transparency
We are always transparent about AI usage.
Content that is AI assisted or AI generated will be clearly labelled.
This includes blog posts web pages social content sales communication and chat interactions.
Purpose of Using AI
We use AI to
• Respond quickly to changes in the HubSpot ecosystem
• Share up to date best practices
• Scale our expertise responsibly
• Maintain clarity in a fast moving AI driven environment
Our prompts and workflows are proprietary intellectual property of AutomateNow.
They support our position as experts in automation and AI led growth.
The Human Element
Our key human differentiator is source first creation.
Content starts with human conversation.
AI helps with structure and speed.
Insight comes from real work with real businesses.
Nothing is created without human intent.
Data Privacy and Sources
We do not upload confidential personal or client data into public AI tools.
We respect privacy copyright and data protection.
We may reference multiple trusted sources when creating content including industry research and public documentation.
Disclaimer
AI assisted content is provided for informational purposes only.
You use this content at your own risk.
AutomateNow accepts no responsibility for business decisions losses or outcomes resulting from the use of AI generated or AI assisted content.
We recommend reviewing multiple sources and seeking professional advice where required.
Questions About This Policy
If you have any questions about our AI usage or this policy please contact us at info@automatenow.uk